Majestic reopens stores for customer collection

Customers are being allowed to visit most Majestic wine stores from today for the first time in over two months – but only to collect orders placed online or by emailing stores direct.

The 200 stores closed their doors on March 23, two days before the government introduced lockdown measures on retailers, in a bid to protect staff and customers.

It has since sold wine only through deliveries despite off-trade drinks shops being added to the government list of essential retailers.

In response to customer and staff feedback, Majestic began trialling a collection service in a number of branches a fortnight ago.

It said that enhanced safety measures including protective screens and social distancing had now enabled it to roll out a next day collection service to the vast majority of stores.

Chief executive John Colley said: “Throughout our response to Covid-19, our number one priority has been the safety of everyone connected with Majestic.

“With some tentative reopening of the country now underway, our customers have been asking for more ways to access our fantastic wines, beers and spirits – and a safe collection service will allow them to do just that”

Customers are encouraged to place their order through their local Majestic branch, where they will be allotted a time slot to collect their bottles, though customers can still opt for free home delivery by the store’s van.

Colley added: “As we move through our response to coronavirus, we are constantly looking at the best possible ways we can support our customers, our colleagues and our suppliers throughout.

“I would like to thank the whole Majestic team who, during this unprecedented period, have been incredibly hardworking, safe and adaptable, but have not lost sight of the fun and passion which makes this business such a unique and special place.

“The positive feedback I have received about this business has been like nothing we have experienced in 40 years of trading. It’s been incredible to witness.”