I wanted to share with your readers a tip that my father, who ran a successful London wine merchant for 35 years, always swore by. He was adamant that the reason he had such a large number of loyal customers was because when someone walked into his shop for the first time and bought maybe three or four bottles, he would add a little freebie into their shopping bag. Sometimes it was a miniature, other times it was some luxury chocolates. He even ordered some bottle openers with his shop's name printed on them, which meant customers never forgot where they had bought their drinks from. If you give customers something for nothing, people are appreciative and reward you by coming back to your shop.
Chris Bailey, Tooting Bec,
south west London
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