Threshers scheme is 'complete shambles'

05 October, 2007

I too am a franchisee for Threshers and am disgusted by the way I have been treated. I hardly ever see a Business Development Adviser because they are so thin on the ground.

Yet they have the nerve to charge a management service fee.

The correspondent of Sept 7 is absolutely right in describing the management as a "disgrace". All they are interested in is taking as much money from franchisees as possible.

All monies owing to Threshers are taken out of franchisees' accounts immediately by direct debit. However, trying to get a credit note from them can take weeks .

They have a franchisee support line where you very rarely get any support. Half the time the staff manning it haven't got a clue what you're talking about. And if the message is passed on you're very lucky indeed to receive a reply, let alone a sensible answer to the original question.

I paid £10,000 as I was an ex-Thresher employee. However all other franchisees paid a £20,000 fee.

I joined Threshers as a franchisee because I thought that they were a big player in the drinks industry and I would receive a top-class back up.

The reality is quite different. To take account of the exorbitant management service fees that franchisees have to pay means that the prices have to be increased accordingly in all the franchised shops.

Far from working as part of a team, it appears to be a case of franchised shops being in competition with the managed ones.

The computer system has lost franchisees thousands of pounds in lost business over the past few months with its constant crashing. Even some of the selling prices have been incorrectly input onto the system.

Maybe the new chief executive, Yvonne Rankin, will sort things out. At the moment it is a complete shambles.

Thresher franchisee

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