Top Tip

01 June, 2007

As many of you may already know, customer

service is absolutely paramount when dealing with retail customers. A happy, satisfied customer is one who will keep coming back and buying again. This is true for both retail shops and internet transactions. Having staff that are enthusiastic about what they are selling as well as being able to deal with that inevitable awkward customer with a smile makes the world of difference. You are much more likely to get new customers through word of mouth from a satisfied customer so bend over backwards to help them where you can.

Noel Hirst, Le Bon Vin, Sheffield

Send us your Top Tip for getting on in the business and you could bag yourself a bottle of bubbly.

Write to laura.clark@william-reed.co.uk or phone 01293 610225




Bookmark this


Site Search

COMMENT

Richard Hemming MW asks: what’s the next step for indies?

In the not-too-distant future, when all humans are born with inbuilt VR headsets and Trump is Supreme Commander of the Known Universe, how will students of wine look back on the present era of retail in the UK? And, in such a dystopian world, why would anyone care?

Click for more »
Upcoming events

Polls

Is blended Scotch overshadowed by single malt in retailers?

  • Yes
  • No
  • Don't know

Facebook

Twitter