Top Tip

27 July, 2007

The most important item in the shop is your customer. Greet them warmly, offer them assistance and then leave them to browse. When they have purchased a case or more, offer to take their purchase to the car or deliver on your way home. It's not rocket science but most retailers fail even to greet you with a smile. Remember the most important item in your shop is your customer, please them and they tell their friends . Disappoint them and they tell everybody.

Wayne Blomfield and Anthony Jones, Wines of the World, Earlsfield, London

Send us your Top Tip for getting on in the business and you could bag yourself a bottle of bubbly.

E-mail laura.clark@william-reed.co.uk or phone 01293 610225




Bookmark this


Site Search

COMMENT

Richard Hemming MW asks: what’s the next step for indies?

In the not-too-distant future, when all humans are born with inbuilt VR headsets and Trump is Supreme Commander of the Known Universe, how will students of wine look back on the present era of retail in the UK? And, in such a dystopian world, why would anyone care?

Click for more »
Upcoming events

Polls

Is blended Scotch overshadowed by single malt in retailers?

  • Yes
  • No
  • Don't know

Facebook

Twitter